FAQ

Frequently Asked Questions – Der Von Monsori

How much does shipping cost?
Shipping is free across Europe, with no minimum purchase required.

When can I expect my delivery?
Orders are processed within 1 to 4 days, and the average delivery time is 3 to 12 days. You will receive a tracking number 2 to 5 days after shipping. If you don’t receive tracking information within 7 days, please contact us at info@dervonmonsori.com.

Can I return my order?
Yes, we offer a 100% return guarantee for defective or damaged products. Returns are accepted within 30 days, and return shipping costs are your responsibility. Once we receive the item, we will process a full refund. Please include your name and order number when returning an item.

Can I cancel my order?
Orders cannot be canceled once processing has started. However, you may return the package upon receipt for a full refund.

What if I entered the wrong address?
If there is an error in your address, reply to your confirmation email within 24 hours or contact us at info@dervonmonsori.com. Unfortunately, we cannot make changes after 24 hours.

What payment methods do you accept?
We accept Visa, Mastercard, AMEX, Bancontact, iDeal, Apple Pay, and Google Pay.

Is it safe to shop online at Der Von Monsori?
Yes, our website is SSL encrypted, and we use secure payment methods to protect your information.

Can I track my order?
Yes! Once your order has shipped, you will receive an email with your tracking number.

Do you offer gift cards?
Yes, we offer digital gift cards in various denominations.

How can I contact customer service?
Our customer service team is available 24/7 at info@dervonmonsori.com. We usually respond within 2 hours.

Are all products in stock?
We strive to keep our inventory up to date. If an item is unavailable, we will inform you as soon as possible.

Do you offer discounts or promotions?
Yes! We regularly offer discounts and special promotions. Stay updated on our latest offers through our website and newsletter.

If you have any other questions, don’t hesitate to contact us at info@dervonmonsori.com.